DigiBit Returns & Refunds Policy

Return Eligibility

Prebuilt PCs

You may return a prebuilt system within 14 calendar days of delivery for a full refund, provided that:

• The product is unused and in its original condition
• All original packaging, accessories, and documentation are included
• A valid proof of purchase is provided

Custom-Built PCs

Due to the bespoke nature of custom builds, returns are only accepted if:

• The system arrives faulty or develops a fault within 30 days
• The delivered PC does not match the agreed specification

Please note: Change-of-mind returns are not accepted for custom-built systems.

Faulty or Damaged Items

If your system arrives damaged or develops a fault within 30 days:

1. Contact us immediately at [email protected]
2. Include your order number, a description of the issue, and photos if applicable
3. We will assess the fault and arrange a repair, replacement, or refund where appropriate

Beyond 30 days, our warranty terms apply. See our Warranty Page for full coverage details.

Return Process

To return a product:

1. Contact us to explain the issue
2. Pack the item securely in its original packaging
3. Ship it to the address we provide (tracked and insured shipping recommended)

You are responsible for return shipping costs unless the item is faulty or misdescribed.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method within 5–10 business days
• If deductions apply (e.g. missing items, damage), we will notify you before processing

Need Help?

We're here to support you throughout your order and return process:

• 📧 Email: [email protected]
• Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time)